Welcome to Carolina Wood Expressions. I hope that you enjoy your visit to our site. If you have any questions or comments please feel free to contact us. The best way to correspond with us is by email.
Our contact information
By standard mail:
Carolina Wood Expressions
508 Glosson Rd.
Raleigh, NC 27606-1118
By phone & fax:
1-888-708-5585 (Fax or leave message)
email (preferred method)
carolinawood@yahoo.com
By standard mail:
Carolina Wood Expressions
508 Glosson Rd.
Raleigh, NC 27606-1118
By phone & fax:
1-888-708-5585 (Fax or leave message)
email (preferred method)
carolinawood@yahoo.com
SHIPPING INFORMATION:
At this time we only ship by UPS ground.
All products are shipped within ten(10) days of purchase. If for any reason we are unable to ship your order within that time. We will contact you regarding any delay in your order.
Please note that dimensional shipping rates apply to some of our larger products.
REFUND, RETURNS AND CANCELLATION POLICIES:
We offer a 30 day money back guarantee on all products that we sell, less shipping. Guarantee is from date of receipt of package. Any product(s) purchased on or after November 1st through December 31st can be returned on or before January 31st of the following year. All returns and exchanges processed for refunds are considering that the product is in original, resalable condition with the original packaging. If you need to make a return or exchange please contact us at carolinawood@yahoo.com, first before doing anything else. You need to get return information from us before you return the product. You also have the right to refuse shipment from the carrier. If for any reason you need to return your product(s)with the exception of damage. It is the customers responsibility to pay and provide all shipping cost, which includes shipping to and from you. If the product was damaged during shipping then refer to damaged shipping below.
If you wish to cancel your order. Contact us immediately. Please send your cancellation requests to carolinawood@yahoo.com. Please include all of your information. If your order has not shipped. You will receive a full refund including shipping. If your order has already shipped. Please refer to our return policy.
SHIPPING DAMAGE:
After you have received your package you need to open and inspect the item that you received. All of our products are sent in new packaging and are properly sealed and packed to resist damage during shipment. However, Sometimes packages are damaged during shipping. If you receive a package with damaged, open, or torn packaging or have received a damaged product. That product was damaged during shipping as all packages are inspected by us before shipment and are not shipped damaged. If your package is damaged in anyway. You need to contact UPS and us within three(3) days after receipt of package.
AFTER YOUR RETURN:
After we have received your return and it has been inspected and processed we will issue a credit to your credit card that you used for purchase. We only refund the cost of the product. We do not refund any shipping cost to or from you. Please note that when credits are issued. It may take up to 2 billing cycles for your credit to appear on your statement. This is not under our control. It is the policy of your credit card company as to when credits appear on your account. If you have any questions as to a credit on your account. Please contact your credit card company.
Frequently Asked Questions:
Q: Why does my product not look exactly like it does on the website?
A: Our products are made from real wood and as a result, No two products of a certain item are identical. Each individual item will vary in color, grain, knots, etc.. This also makes our items very unique.
Q: If I do not like my item can I send it back and if so will I get a full refund?
A: Yes, you can return any item to us for any reason for a full product refund. However you will only be refunded for the price of the product. We do not refund any shipping cost to or from you. Please refer to the section above on returns.
Q: Why is shipping so high on some of your items?
A: Shipping is large expense in doing business. Some of our items are large and/or overweight. In those cases UPS charges what is called a dimensional weight charge. These charges can be excessive. So please make sure that you want the product that you are purchasing.
At this time we only ship by UPS ground.
All products are shipped within ten(10) days of purchase. If for any reason we are unable to ship your order within that time. We will contact you regarding any delay in your order.
Please note that dimensional shipping rates apply to some of our larger products.
REFUND, RETURNS AND CANCELLATION POLICIES:
We offer a 30 day money back guarantee on all products that we sell, less shipping. Guarantee is from date of receipt of package. Any product(s) purchased on or after November 1st through December 31st can be returned on or before January 31st of the following year. All returns and exchanges processed for refunds are considering that the product is in original, resalable condition with the original packaging. If you need to make a return or exchange please contact us at carolinawood@yahoo.com, first before doing anything else. You need to get return information from us before you return the product. You also have the right to refuse shipment from the carrier. If for any reason you need to return your product(s)with the exception of damage. It is the customers responsibility to pay and provide all shipping cost, which includes shipping to and from you. If the product was damaged during shipping then refer to damaged shipping below.
If you wish to cancel your order. Contact us immediately. Please send your cancellation requests to carolinawood@yahoo.com. Please include all of your information. If your order has not shipped. You will receive a full refund including shipping. If your order has already shipped. Please refer to our return policy.
SHIPPING DAMAGE:
After you have received your package you need to open and inspect the item that you received. All of our products are sent in new packaging and are properly sealed and packed to resist damage during shipment. However, Sometimes packages are damaged during shipping. If you receive a package with damaged, open, or torn packaging or have received a damaged product. That product was damaged during shipping as all packages are inspected by us before shipment and are not shipped damaged. If your package is damaged in anyway. You need to contact UPS and us within three(3) days after receipt of package.
AFTER YOUR RETURN:
After we have received your return and it has been inspected and processed we will issue a credit to your credit card that you used for purchase. We only refund the cost of the product. We do not refund any shipping cost to or from you. Please note that when credits are issued. It may take up to 2 billing cycles for your credit to appear on your statement. This is not under our control. It is the policy of your credit card company as to when credits appear on your account. If you have any questions as to a credit on your account. Please contact your credit card company.
Frequently Asked Questions:
Q: Why does my product not look exactly like it does on the website?
A: Our products are made from real wood and as a result, No two products of a certain item are identical. Each individual item will vary in color, grain, knots, etc.. This also makes our items very unique.
Q: If I do not like my item can I send it back and if so will I get a full refund?
A: Yes, you can return any item to us for any reason for a full product refund. However you will only be refunded for the price of the product. We do not refund any shipping cost to or from you. Please refer to the section above on returns.
Q: Why is shipping so high on some of your items?
A: Shipping is large expense in doing business. Some of our items are large and/or overweight. In those cases UPS charges what is called a dimensional weight charge. These charges can be excessive. So please make sure that you want the product that you are purchasing.
